Found 159 stories for term "Customer Journey"

The Power of Journey Mapping to Help Create the Perfect Customer Experience
Online and In-Store: The New Realities of a Digital Customer Journey
How to Scale Customer Relationships the Human Way


What Pinball Taught Me About Mapping Customer Journeys & Building Perfect Digital Experiences

An Investment in Customer Service is an Investment in the Future of Your Business
Building Empathy and Connection Across Multicultural CX Teams
Transform Your eCommerce Before You Need to: How WebContinental Competes in a Rapidly-Growing Market
Scale Your SaaS ROI with Customer-Powered Efficiency
Eliminate Communication Silos with Automation, Insights, and Omnichannel Support
Want to Create Better Customers Stories Than the Competition? Start with Relationship Building
Read the Playbook on How to Upgrade Your Company to Quadient Inspire—and Stay Up to Date
Creating Seamless CX to Compete in the UK’s Challenging Telecommunications Market
The Value of (Digital) Money: Growing a Cryptocurrency Brand with AdRoll
Creating the Building Blocks for Exceptional Customer Service
Changing Business Outcomes—and Stereotypes—with Modern CCM
Visibility, Insights, and Outcomes: The Secret Sauce to Sustainable Growth
From Transactional to Personalized Marketing: Everlane Transformed Their CX Strategy to Delight Shoppers
Stay Ahead of the Marketing Curve with Dynamic Communications
Creating Seamless Customer Experiences with None of the Hassles
Incredible Personalization Starts with Incredible Customization at Feastables
Your Customer Success Department Learns from Your Customers, But Why Are They the Only Ones?
Topo Designs Scales Marketing Mountains with AdRoll
Building a Strong, Customer-Friendly MVNO Fighter Brand
Redefining Processes to Create a Self-Service Data Buffet at VodafoneZiggo
How an Ecommerce Activewear Brand is Growing with AdRoll’s Shopify Integration
Veracity Networks and Cisco: A Winning Partnership for Industry-Leading Communication Services
Empowering Hybrid Sales and a Culture of Accountability in a Global Workforce
Turning a Cost Center into a Profit Center while Achieving Explosive Growth
Helping Our Customers Enhance Their Careers with Continuous Learning
Ushering in a New Era of Customer Engagement with an Omnichannel Approach
Taking Control of CCM to Build a Long-Term Marketing Strategy
Bridging the Digital Divide and Providing Insurance to South Africa's Rural Areas
LegalShield’s Three Lessons for Propelling CX Forward
Customer Experience: The Only Way to Differentiate Your Business
How Gong Finds the Right Customers to Feature in Our Customer Stories
Integrating Talkdesk and Salesforce for Smarter Call Routing—and Happier Customers
From Transactional References to True Advocacy: How VMware Engages Our Customers
How I Found the Right Community Platform for Kenna Security
Digging Deep Into Our E-Commerce Data to Generate a 8.4x ROAS
Pushing Boundaries and Increasing Awareness with AdRoll
The Power of Insight: Optimizing Website Conversions with Continuous Machine Learning
Finding a Single Source of Truth and Empowering 400 Self-Service BI Developers at Beeline
Creating Better Business Forecasting and Marketing Efforts at Science Centre Singapore
Bring Clarity and Visibility to Your Customer Service Strategy with a Scalable CRM
Deepen Customer Engagement by Becoming More Customer Centric
Print Marketing Isn’t Going Away! It Just Looks a Little Different
No Company Is an Island: Transforming the Omnichannel Customer Experience
Elevating the Human Experience Through Predictive AI
Leveraging Automation to Reimagine the Service Desk and Provide a Premier Customer Experience
How To Build Webinars That Drive Attendance And Make Money: Insights From A Unicorn
The Long, Hard Road to Starting Your Own Pharmacy Begins with Funding
Using Telepresence Solutions for In-Person Customer Service Without Needing to Be in Person
Is a Cisco BroadCloud Platform Worth the Investment? For Halldis, the Answer Is Yes
How We Transitioned Our IT to CI/CD for Greater Agility and Faster Testing
3 Tips to Increase Efficiency in Your Call Center
Making It Personal: How to Build Valuable Discussions in Your Community Program
Scale Your IT and Keep Pace with a Rapidly Growing Business by Moving to Hyperconverged Infrastructure
More Conversions, Higher Average Sales, and 10 Million Impressions a Month: Tracking the Impact of Every Marketing Dollar with AdRoll Advanced Tracking
Smart Storage and Backup Enable Belgian SMBs to Work Worry-Free
Doing More with Less: Embracing Automation with Cisco DNA
Building a Better Guest Experience with Operational Excellence Behind the Scenes
A Nutanix HCI Journey to Achieve Maximum Uptime and Business Continuity at LNJ Bhilwara Group
Putting Power in the Hands of the People with an Emergency Information App
Goodbye Busy Signals: Transforming Customer Service Support to Tackle Transit’s Worst Days
When You Empower Your Team, Innovation Is No Longer a Question of "If," but "When"
Speeding Release Cycles and Overcoming Regulatory Hurdles with CloudBees CI
When Closing the Deal Opens a New World of Possibility: Accelerating the Cloud Experience for Customers
Meaningful Moments and Accurate Data: The Event Lead Capture Software That Helps Emerald Publishing Shine
CAMS: A Central Asset Management System with a Data-Driven Flare
The Devil’s in the Details: Using Data Insights to Discover Supply Chain Improvements
Financial Freedom to Grow: My Story Pioneering Bariatric Surgery in Southern Texas
A Force to Be Reckoned with: How Force Therapeutics Uses Engagement to Improve Patient Care
Rounding the Bases: How Qlik Helped Us Bring Data Literacy Home
Want to Add a Smile to Your Developers’ Faces? Make Your Deployments Boring
How Change Data Capture Cuts Costs and Modernises Applications in a Competitive Market
How a Company with Character Centralized CX
Consistency, Faster Deployments, and Less Duplicated Effort: The Immediate Impact of Modern CI/CD and DevOps
Automate Your Network to Build Resilience and Optimise Capacity
Levelling Up: Building the Future of Social Gaming and Esports with Cisilion
Using Mobile Analytics to Empower Healthcare Professionals on the Go
How I’m Bringing Acupuncture into Patients' Homes & the Mainstream
A Strong Partnership for Cloud Contact Centre and Beyond
Fostering Customer Autonomy and Company Talent Through Anytime, Anywhere Learning
Transcending Numbers to Improve Behavior and Business Impact
Healthcare Software Provider Phreesia Unleashes the Potential of Its Support Team
Navigating the Self-Service Analytics Journey at Swedbank
Securing Better Patient Journeys with HPE SimpliVity
Building Momentum on Multi-Touch Marketing: Maximizing Brand Awareness
My Hyperconvergence Journey Had Its Bumps: Here’s What You Can Learn From It
How Lightning-Fast Changes to Infrastructure Helps Keep Our Customers Happy
Accelerating Deployments and Building a Culture of “Yes” with Jenkins X and CloudBees
Creating an SDN-Managed Service Platform for Next-Generation Broadcasting
How Digitization Can Enable the Human Side of Mortgage Lending
The Secret to Staying Relevant in an Evolving Industry? Focus on the Customer
From Team Member Knowledge to Organization-wide Information: The Future of Disruption and Recovery Products
A Partnership for the Ages: Creating Modern Digital Banking Experiences for the Digital Era at BBVA
A Faster, More Seamless Mortgage Approval Process with Finicity Digital Verification
Getting To “Yes”: Updating Infrastructure for Ease of Use
How to Transform Your Financial Processes and Make Better Decisions with Data
Luxury Starts Behind the Scenes: 90% Fewer Cancellations and 42% More Sales at Eden Roc Cap Cana
How Cisco Connected Technofy's Dispersed Team and Cut Down Travel by 50%
Transforming the Approach to IT with a Cloud-First Strategy
How AdRoll Helped a Family Business Achieve 7X Return on Ad Spend
A New Dawn: How UniCredit Ramped Up Remote Work in Less Than Three Days
Solving Common Data Hurdles and Finding a Single Source of Truth with Qlik
Foster Operational Intelligence By Learning to Speak a Common IT Language
3 Quick Tips to Help You Invest in the Perfect Property Management Software
ScienceLogic Reduces IT Incidents 98%, Saving Liberty 97.6 Days of Processing Time
To Support Your Company’s Growth, Buy for the Long Term
Creating a Better World Through Collaboration, Innovation, and Connectivity at Expo 2020 Dubai
From Guided Analytics to Cloud-Based SaaS Self-Serve Analytics: How Precima Is Helping Businesses Chart the Future of the Retail Landscape
Reducing Customer Delivery Times by Over 50% by Ditching Spreadsheets and Embracing BI
You're Never Too Big to Think Like a Startup: Disrupting the Market with Cisco
Transition and Transformation: How Getting Nutanix Certified Enhanced My Career in IT
Leveraging an Enterprise Agreement to Maximise Growth—Even During a Pandemic
Building an Enterprise-Grade Analytic Solution for Mid-Market Companies
Transforming IT into a Profit Centre by Leading with People Instead of Technology
Upending the LATAM Market By Delivering Scalable Cloud Services at Great Value
Solving Retail Connectivity Problems with Cisco Meraki and ROCTEL at Your Side
Reinforcing Our Culture of Safety: How AstraZeneca Launched Mass Communications as a Force Multiplier
Creating Unforgettable Experiences at Boston Children’s Hospital for Those Who Need It Most
Making Time for Better Business Decisions: Getting Accurate Data Faster with Cloud-Based Accounting
How Riedel Networks Adds Greater Value to its MPLS Portfolio with SD-WAN
Healthcare in a Box: A Transformation for Dementia Care Across the Nation
Visual Transformation and Data Transition: How We Empower Our Sales Reps Using Mobile Analytics at Novartis
How Cisco DNA Is Helping CFL to Build the Future of Public Transport in Luxembourg
The Analytics Adventure: Data Science Makes Aviation Safer, Greener, and More Efficient
The Show Must Go On: The Role of Webex in the New Digital Reality
Doing More with Less: Kicking Downtime to the Curb with Nutanix
Feeding the Future: Abdon Food’s Pursuit of Digitally-Advanced Food Production
Transformation and Automation: Building a DevOps Culture at Vail Systems
How Qlik Sense Helped Both Our Company and Customers Get Closer to Data and Gain Deeper Insights
More Free Time and Greater Productivity with the Move to HCI
Gaining Flexibility, Agility, and Value with the HPE GreenLake Edge-to-Cloud Platform
Building Strong Financial Processes and Data Analysis for Deep Business Insights
The First Step to SASE: PAG Italy’s Journey Toward a Complete Cloud Security Solution
A Turbocharged Network from Riedel and Kalaam Brings Arabian Peninsula Motorsports to the World
Marketo Helps Obero Increase Qualified Leads by 13% & Cut Time on Delivering Marketing Campaigns by Two-Thirds
Human Power or Computer Power? Our Automation Journey with Cisco
How to Scale Your Business with Hyperflex and Long-Term Partners
Training the Next Generation of BI Specialists
Cisco Is Simplifying IT Management and Enabling Business
Never Saying No: Compu-Mail’s Post-Composition Revolution
Piloting the Future of Academic Connectivity with Cisco DNA Center
Partnering with Cisco to Pioneer IaaS and Change the IT Mindset in the Czech Republic
Building a Fast, Secure, and Reliable IT Foundation
Transforming an Information Focused Company into a Healthcare Analytics Powerhouse
How Qlik Helps Us Better Capture Your Science Fiction Imagination
Going Beyond the Cloud: Building Virtual Infrastructure at the Edge with HCI
Paving the Way for 5G and Country-Wide Broadband Connectivity in France with Enghouse Networks
The Move Toward Adding Value and Away from Managing Infrastructure: Our Journey with Riedel Networks
License to Heal: Transitioning to Secure Remote Healthcare Services Across Wales
More Visibility, Less Complexity: A Network Security Overhaul with Cisco Secure
A Global Consolidation and Reorganization Based on Competence Instead of Location
The Art of the Follow Through: Growing a Business with Integrity
From “Just in Time” to “Just in Case”: Why Analytics Is Key to a Holistic View of the Supply Chain
A User-Friendly Data Experience Drives Accountability at Intuit, Thanks to Embedded Analytics
How Parker Achieved Digital Transformation Through an EHR Integration
How a cybersecurity boot camp helped me gain confidence and expand my career